Frequently Asked Questions
WHO IS BYRON BABIES APPAREL?
Byron Babies Apparel was born global, adopting the heart and essence of Byron Bay into our clothing style.
Founded in the sleepy coastal town of Byron Bay NSW Australia, we have spent years travelling and meeting with makers around the world with the goal of sourcing the best designer clothing for kids at the most competitive price.
Now operating out of Melbourne, Australia, with regular visits to our spiritual home Byron Bay, we have incorporated this global approach from conception – totally necessary for such an isolated country! Today we have dispatch facilities in Australia and often ship direct from our global network of makers - this reduces unnecessary handling ensuring the best prices are passed onto you.
Because we offer consistent and competitive pricing we rarely (if ever) discount. Unlike stores that do adopt this practice, our product is not unnecessarily inflated to accommodate markdowns, so you can feel confident that your purchase today represents the best possible value– and of course the cutest!
Our founders have collectively worked in the apparel and retail industry for over 20 years and we pride ourselves on being able to offer affordable designer clothing to the Byron Babies of the world!
Byron Babies Apparel - for more information click HERE.
HOW DO I MAKE A PURCHASE?
To make a purchase online, first select the age and sex of your child from the top drop-down menu, then click on the specific category you would like to shop. Alternatively, you can click on one of the larger category images on the home-page and shop all products by baby (0-24 months), girls aged 1-5 years or boys aged 1-5 years.
Once you have found the item you would like to purchase select the size then colour and simply add it to your bag. We recommend that you refer to our Sizing Guide HERE prior to completing your purchase. When you have finished shopping, you can check out by clicking on the bag at the top of the screen and then follow the directions through checkout.
If you require further assistance, please feel free to complete our contact form HERE or email info@byronbabies.com
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all forms of Credit Card.
You are able to shop and pay in your native currency when using Credit Card at checkout. Please note you will be charged the shown amount in USD currency. Paypal will also be charged in USD due to restrictions with this platform.
All personal information, including Credit Card details, are secured through Stripe payment gateway – one of the world’s largest and most secure online payment systems.
For more information on our Privacy Policy please click HERE.
HOW LONG DOES DELIVERY TAKE & HOW MUCH DOES IT COST?
We offer free international shipping on all orders, and in most instances shipping is tracked.
Most parcels arrive within 14 days from confirmation of dispatch, however we ask that you allow 2-4 weeks for your goods to arrive.
Please note due to Covid-19 some orders are experiencing delays, and hence delivery time frames may vary.
For more information on Delivery please click HERE.
HOW CAN I TRACK MY ORDER?
Once dispatched, our items are sent with tracking information (in most instances) allowing you to know where your goods are at all time.
To track an existing order please contact info@byronbabies.com
WHERE DO YOU SHIP TO?
International shipping is available for Australia, Canada, Great Britain, Israel, Japan, Malaysia, New Zealand, Saudi Arabia, Singapore, South Korea, Switzerland, the United States and select countries of the European Union (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Portugal and Spain).
Outside of the destinations listed above delivery is still possible, however there may be additional delays in receiving your parcel.
WILL I HAVE TO PAY DUTIES & TAXES ON MY ORDER?
Any country specific import duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility.
WHAT IS YOUR RETURNS AND REFUND POLICY
Please click HERE for full details on our Returns and Refund Policy.
HOW LONG DOES A REFUND TAKE?
Refunds are only offered for incorrect, damaged or faulty goods. Once your refund request has been processed and meets our Returns and Refund Policy, it will be approved for refund. Depending on your financial institution, please allow up to 10 business days for the refund to process.
Please be aware that in most cases, the refund is processed as a reversal, meaning the original payment will disappear from your account/credit card statement entirely and the balance will reflect as though the charge never occurred. If you check your bank or credit card statement the original charge should no longer be visible on your statement (a separate credit is not issued).
Byron Babies Apparel - Kids Clothing Boutique
Head Office
Melbourne, Australia